Refund and Returns Policy

Overview

Please note: orders can only be changed or cancelled within 12 hours of placing. Any orders changed or cancelled after 12 hours will incur a 10% admin fee.

Our refund and returns policy lasts 7 days. If 8 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our tamper tag must not be removed or tampered with.

Any returns or exchanges will be shipped back to NEXT Boutique on 7 at the customer’s expense. These can be shipped to:

7 Taunton Rd, Clarendon, Pietermaritzburg, 3201

Goods can be returned to our physical store at 7 Taunton Rd, Clarendon, Pietermaritzburg, 3201 – provided that the goods in question are returned within 8 days of physical receipt of your order with us.

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where partial or no refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 8 days after delivery.
• Any item where the Next Boutique on 7 tamper-tag has been removed or re-attached.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nextboutiqueon7.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nextboutiqueon7.co.za and send your item to: 7 Taunton Rd, Clarendon, Pietermaritzburg, 3201.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 7 Taunton Rd, Clarendon, Pietermaritzburg, 3201.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@nextboutiqueon7.co.za for questions related to refunds and returns.